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Deep Review

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Optimize multi-channel customer relationship management

The proliferation of online reviews is a goldmine for customer experience analysis. Our AI solution automates the processing of this data to offer you innovative data-driven solutions that improve your performance.

Functionalities

    Bring together all your customer evaluations

    Use AI to analyze unlimited customer feedback in real-time, collected from internal sources or online reviews.

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    Aggregate all customer feedback and integrate all e-Reputation tools into a single platform.

  • Automate competitive analyses

    Track the evolution of customer satisfaction and measure the impact of your marketing campaigns, your customer experience projects, etc.

    Screen DeepR
    Compare your customers' feedback with your competitors' or your points of sale performance with one another.

have a look at Deep Review

They trust us

  • Public Service

    The public service company uses Deep Review to improve the customer experience in its branches by deciphering the weak signals of customer perception.

  • French energy company

    To improve customer satisfaction and understand areas for improvement in its service offering, this energy specialist relied on Deep Review to conduct an analysis of satisfaction surveys.

  • French governmental entity

    To better target health risk establishments and better protect the consumer, Deep Review helped leverage online customer reviews to automate the detection of health and hygiene non-compliance in food and beverage establishments.

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Our publications

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Synthetic data or how to share sensitive data…

For a period of six months, 5 students from Centrale Supélec and ESSEC worked collaboratively with Sia Partners on building a Python library to create fake - which we'll call synthetic - data.
But what's the point of creating fake data? How could it help organizations?

2023

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image_eng

Introduction to OpenStreetMap: How to leverage…

In this article, we explore the use of OpenStreetMap for extracting geospatial data and implementing an approach to enhance the overall data quality. We delve into the key steps of data extraction including selecting the area of interest, data collection, cleaning, and preparing data for future use.

2023

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intro

Customer churn prediction with Data Science

Thanks to Machine Learning, companies can significantly improve their activities by leveraging their data. Machine Learning is a field of study of artificial intelligence that gives an AI the ability to "learn" from data.

2023

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See our publications