The AI platform for multi-channel customer relationship management.
The increasing number of online customer reviews about the point of sale and brands, more generally, is a goldmine for analyzing the customer experience.
Our AI solution, Deep Review, automates the centralization of customer feedback, as well as its analysis and comparison with the competition.
AI (NLP & sentiment analysis) enables real-time analysis of an unlimited volume of customer feedback, captured from internal sources or online reviews.
Evaluation of the impact of your corrective actions. Follow-up of the evolution of customer satisfaction on a global or targeted basis.
Detailed analysis of your network implementation. Comparison
of your customers' feedback with your competitior's one. Comparison of your network's sales outlets with each other.
What benefits for your teams?
Master all data!
- Process more data
- Leverage higher quality data analyzed in near real time
- Enhance your efficiency in customer relationship management by integrating all your tools within Deep Review
Internal and external benchmark
- Detailed analysis of your network implementation according to the indicators of your choice
- Comparison of your customers' feedback with your competitior's one
- Comparison of your network's points of sale with each other
Steering & Reporting
- Evaluation of the impact of your corrective actions
- Monitoring of the evolution of customer satisfaction overall
- Monitoring of the evolution of customer satisfaction according to targeted criteria of your choice
A custom Dashboard
- Analysis of customer feedback according to customizable perimeters
- Track key indicators of your customer feedback
- Identify sources of satisfaction and dissatisfaction through sentiment analysis and thematic analysis
Optimization of answers to customer reviews
- Use the NLU engine to understand the intent of notices
- Set up automated answers according to defined patterns
- Set up alerts according to your needs (specific themes, strong dissatisfaction, recency of the review...)
They trust us
La Poste, The national French post service, uses Deep Review to improve the customer experience in its branches by deciphering the weak signals of customer perception.
Deep Review is also used to produce a monthly status report focused on each branch. This fine monitoring is part of the integration of customer relations as one of the pillars of La Poste's corporate culture.
A French player in the energy sector wanted to improve its customers’ satisfaction and understand areas for improvement in its services offering. Sia Partners conducted an analysis of the themes that emerged from customer satisfaction surveys.
In order to improve target health-risk establishments and better protect the consumer, HEKA supported a French government entity in leveraging online reviews to automatically detect health non-compliance risks in food and beverage establishments.
Unleash your potential!
Get a demo
Please notify us within 24 hours minimum.