Augmented customer-centricity

The objective: to better understand customers to increase satisfaction. To achieve this, we have developed end-to-end approaches that integrate the creation of analysis, decision support, and monitoring solutions. Thanks to our AI solutions, such as Deep Review, we are accelerating these developments to understand the causes of dissatisfaction based on sentiment analysis (NLP) of customer feedback from all sources.

We are assisting an e-commerce player in implementing a relationship program to increase customer repurchase. Thanks to the development of a purchase cycle analysis solution, we were able to identify the customers to contact, the time of contact, and the content of the message, allowing us to establish an actionable contact plan for each segment built in the first phase of the project.